Technical Support Engineer in Telecom Signaling

by William BUHL
(France)

The 20th of November 2009,

INIKS, is a company of highly skilled professionals serving the specific needs of telecom companies all over the world.
We are looking for experienced Nigerian telecom engineers (good / fluent english spoken) for one of our clients.

Our client is an International US Telecom company specialized in signaling equipement.

Before starting the mission, the candidate will have an initial training session.
During the mission, the consultant will be in contact with different key Nigerian telecom operators.



Minimum Competencies Required



Experience: Prefer 3 to 5 years of Signaling Products experience.



Skills: Requires excellent problem solving and strong analytical skills. Advanced knowledge of

INIKS customer's software languages and the use of debug tools. Good oral and written communications skills. Ability to function under pressure in critical situations.



Education: BSEE, BSET, or BSCS ( MS preferred ) or equivalent, plus 3-5 years related experience.



Language: Fluent english


Span of Responsibility



· Able to assume some aspects of the product line including:

- interfacing with system vendors

- interfacing with customer representatives at all levels

- interfacing with INIKS customer's management at all levels, updating them with specific technical information regarding customer issues.

· Assumes control over emergency situations and direct the customer toward a workable solution.

· Maintains knowledge of escalation procedures and utilize as required.

· Maintains a professional presence.

Competencies Required



Organizational



· Ability to apply competent knowledge to resolve issues.

· Ability to receive and act on direction and leadership.

· Capable of working under pressure within established guidelines.

· Ability to effectively follow company guidelines and procedures (CSR, RMA etc. ).

· Demonstrate understanding of Local Exchange Carrier and Inter-Exchange Carrier operations and the Telephony industry in general.



People:



· Ability to effectively interface with outside organizations and customers.

· Ability to interface with colleagues, peers, or other internal contacts on general problems associated with specific issues.





Technical:



· Demonstrate general use of many principles, theories, concepts, and techniques in the following areas:



- SS7 Protocol

- SS7 Wireless technology

- PCS Wireless technology

- SS7 Network interoperability and network provisioning

- Related Industry Standards and Specifications ( ITU, Bellcore, etc. )

- Various Telecommunication Protocols (async, Ethernet, IMT, DS0A, DSCS, DS1, SIP, etc.)

- STP knowledge

- Telecommunications operations and maintenance

- Operating Systems ( Windows, UNIX, Linux, etc. )

- Database knowledge ( Oracle, MySQL, etc. )

- VoIP knowledge

- IMS knowledge


If you are interrested for this opportunity job and if your profil match our needs, please, send us an e-mail on : william.buhl@iniks.com with your CV and a cover letter.

Best regards,

INIKS