SENIOR SERVICE MANAGER

by Abigail
(Victoria Island, Lagos, Nigeria)

GVAJobs!
September 1,2010.

JOB TITLE: SENIOR SERVICE MANAGER CODE: SSM 001

JOB FUNCTIONS Act as bridge between a specific Business Unit /subsidiary and ITG co-ordinating planning and operational activities maximizing the value provided by systems to that particular BU or Subsidiary. In addition work with users to identify ways in which IT Services can benefit their business and define the detail of their requirement in terms of functionality and performance.
• Maintain an understanding of business’
processes and their IT needs
• Maintain an awareness of current and emerging
technologies
• Identify opportunities where business
objectives can be met by using IT
• Provide Bus/Subsidiaries with advice, guidance,
and assistance in the identification,
selection, testing, and analysis of IT
Services’ capabilities
• Work with users to define the detail of their
requirements, in terms of functionality and
performance
• Support introduction of new services
1.Documentation design
2.Training IT Services staff
3.Training users and Service Delivery Group
• Pro-active identification of value-adding IT
business solutions for the business units
he/she represents
• Ensure business requests align with IT strategy
and recommend IT solutions that will maximize
influence and business processes improvements
• Draw out business prioritisation process –
assist in ‘making the case’ for funding and
supporting stakeholder discussion leading to
approval
• Represent specific business user constituencies
in developing SLAs ensuring that realistic but
robust requirements are submitted
• Produce systems development specifications in
alignment with expressed business needs
• Interact within ITG structure facilitating the
understanding of specific requirements and
adequate packaging of service for represented

BUs
• Monitor overall and BU specific operational
service performance against SLAs within
specific user constituencies
• Monitor specific functionality build, ensuring
requirements, budget and calendar are respected
• Assist with service release acceptance and user
testing
EXPERIENCE
• Minimum of 3- 5 years IT Service Delivery
experience or Minimum of 3 years Technical
Account Management experience for ICT
solution Provider for Financial Services
Industry Clients.
• Knowledge of business modeling conventions
and/or a mainstream software development
framework


PROFESSIONAL QUALIFICATION
• Project Manager Professional (PMP)
certification will be an added advantage
EDUCATIONAL QUALIFICATION
• First degree in Business or ICT related
Discipline. An MBA is an added advantage. (e.g.
CMMI) are an advantage

REQUIREMENTS
• Financial Services Industry Knowledge
• Benefit / Value assessment
• Customer service
• Communication skills
• Decision making
• Problem solving
• Relationship development
• Business analysis
• IT Infrastructure
• Business Technology application
• Interpersonal relationship management
• Excellent oral and written communications
• Opportunity assessment
• Results orientation
• Business and asset management
• Integrity and honesty
• Teaming

KEY PERFORMANCE INDICATORS
• Business Unit and Satisfaction levels
• Successful presentation of IT investment cases
(IT SC approved)
• On-time delivery Technology Projects
• On-budget delivery of Technology Projects
• Within scope delivery of Technology Projects
• SLA process conformance
• Completeness of underlying documentation

METHOD OF APPLICATION
Candidate who meet the above requirement should email their resume to contact@gvapartners.com and recruitment@gvapartners.com. PLEASE, STATE THE POSITION YOU ARE APPLYING FOR IN THE SUBJECT FIELD OF THE MAIL.