PRODUCT DEVELOPMENT SPECIALIST NEEDED AT MTN

RECRUITING COMPANY : MTN NIGERIA

JOB DESCRIPTION: • Articulate understanding of target market needs and assist in developing relationship initiatives accordingly

• Design, facilitate and conduct customer surveys and produce value-adding reports for informed decision-making

• Keep abreast of new telecoms marketing products, services and customer loyalty initiatives developed by competitors and other operators and recommend on appropriate actions to be taken.

• Monitor and manage existing products in the Consumer portfolio on an ongoing basis.

• Support project management in the product development lifecycle of new MTNN products

• Implement product development policies and procedures .

• Coordinate quality assurance of developed products and services to ensure consistency and accuracy

• Develop a mechanism for proactively identifying new product related queries

• Ensure prompt resolution of identified product related issues

• Ensure new products designs are line with segment strategy and objectives

• Monitor and evaluate existing products performance on an on-going basis.

• Provide information packs and FAQs to guide the deployment and use of new products and services

• Provide resources for UAT (user assessment test) and FUTs (friendly user test)

• Liaise with technical teams on customer care and billing applications

• Perform other tasks as required by the Product Manager

• Review UAT plans

• Ensure sign off of product specifications and UAT reports

• Drive and participate actively in FUTs

EXPERIENCE • 4 years work experience which includes:

• Marketing Communications

• Project Management experience

• Product Development

• Demonstrated experience in primary and/or secondary research

JOB LOCATION: LAGOS, NIGERIA

TYPE OF JOB: Permanent

SALARY/BENEFITS : Not specified

APPLICATION DEADLINE : 23th April,2009

TO APPLY : visit http://www.mtnonline.com/careers/vacancies.asp