front desk officer

by shulammite ikotu
(l)

SHULAMMITE OYES IKOTU

3B EBUN OTTI STREET OFF AKINWUNMI STREET MARYLAND
Email: shulammiteikotu@yahoo.com Shulammite.ikotu@firstcitygroup.com
Mobile: 07069518911

OBJECTIVE

To excel in a competitive environment where innovation and dedication is a key quota. Also to become a seasoned and highly competent professional with great intellectual resources required for the delivery of value added services.

PERSONAL DETAILS
DATE OF BIRTH : April 14th 1985
SEX : Female
MARITAL STATUS : Single
STATE OF ORIGIN : Edo

INSTITUTION ATRENDED WITH DATE
RRIN PRIMARY SCHOOL IYANOMON BENIN CITY 1991-1996
RRIN SECONDARY SCHOOL IYANOMON BENIN CITY 1997-2002
AUCHI POLYTECHNIC AUCHI (OND) 2004-2006
MAGGIC PLUS COMPUTER TRANNING 2008
UNIVERSITY OF NIGERIA NNSUKA BSc in view.

PERSONAL ATTRIBUTES:
 Good Communication Skills and Interpersonal Abilities
 Strong Sense of Belonging and Team Work.
 Ability to work under pressure and always ready to take up new challenges.
 Ability to learn quickly and respond to training.
 High Degree of Creativity with high level of integrity.

WORK EXEPERIENCE
Rubber Research Institute of Nigeria Iyanomo Benin City IT 2007
First City Monument Bank Plc 2008-Till Date
INTEREST / ACTIVITIES:
Reading / Athletic
Keen Interest in meeting people of high integrity.
WORK EXPERENCE

INFORMATION ADMINISTRATOR

JOB DISCRIPTION

Information administrator are said to be a well framed and experienced personnel who is ready to render legitimate information and give recommended assistance in accordance to rules and regulations guiding the policies of the organization in handling issues and task.

JOB FUNCTION

 Handling of all enquiries.
 Receiving and making phone calls on behalf of customers.
 Receiving and attending to both internal and external customers.
 Handling issues and task
 Coordinate work flow
 Take initiative in supervisors absence
 Maintain consistent manual reading
 To ensure consistent performance of routine
 Compose comprehensive report to my supervisor
 Administrative assistance
 Routine of calls to where necessary
 Do phone survey or enquiries when needed.
 Assure discrete handling of all issues.
 Screen visitors to control interruption
 Arrange amenities for visitors to make them comfortable
 Update phone directories
 Manage the lobby area
 Greet and direct all visitors
 Maintaining a customer relationship
 Alert the security of any suspicious movement or act
 Recommending actions to improve standard and policies.


CONTACT CENTRE CONSULTANT

JOB DISCRIPTION

To resolve customer complaints, queries via the telephone to ensure customer satisfaction and a world class service delivery.

JOB FUNCTION

First point of contact to customers
- Prompt resolution of customer complaints, enquiries and requests
- Proper dissemination of banks product and services to customers
- Providing accurate feedback to customers on issues raised
- Surveys on Customer Satisfaction.

REFRENCE WILL BE AVAILIBLE ON REQUEST.