EDELI FELIX, GENERAL LOGISTICS

by FELIX
(IKORODU, LAGOS)

EDEKI EGUONOR FELIX
42 Tokotaya Amure Street; Lowa Estate,
Ikorodu-Lagos.

To invest in work with ensuring legacy and seeking self development, advancement and improvement while contributing to the general development of the organization.

PERSONAL DATA
DATE OF BIRTH: 24th August, 1977
SEX: Male
MARITAL STATUS: Single
NATIONALITY: Nigerian
STATE OF ORIGIN: Delta State
LOCAL GOVT. AREA: Ughelli North
PHONE NO: 08025792105, 07039686174
EMAIL ADDRESS: angelfelizo@yahoo.com

EDUCATION
University of Nigeria Nsukka, Enugu State.
B.URP (Hons.) Urban & Regional Planning. 2004

BCS Computer Institute, Ikorodu, Lagos State.
Certificate in AUTOCAD. 2007

Christ International Secondary School, Warri, Delta State.
Senior Secondary School Certificate Examination (SSCE) 1996

LANGUAGES SPOKEN
English, Yoruba & Urhobo.

COMPUTER SKILLS
Knowledge of Microsoft word, Excel & Autocad.

EXPERIENCE
*Telecare Wireless limited (Nokia Care Service Center) Victoria Island, Lagos. 2007 till date Customer Service Executive/Logistic Officer (Team Leader).

Job Description
Attending to customer issues and help solving their problems.
Maintaining company cordial relationship with customer.
Educating/suggesting to customers/dealers ways to take adequate
care of their Nokia products and accurate, effective and efficient
utilization of products.
Processing data through work order and delivery order using
application software service ordering system (SOS).
Giving update to customers on the status of their faulty products
regarding the conditions of repair via e-mails, phone calls and text
messages.
Online checking of Nokia products to determine their warranty status
base on Nokia warranty and non warranty products to facilitate repair
action.
Market company products to existing and potential customers.
Facilitate customer issues to the appropriate processing units
for quick delivery of products to customers.

Resolves aggrieved customers issues with high level of intelligence and
understanding to create customer satisfaction.
Logistics services such as receiving ready products, packaging and
Sending through currier services like DHL and UPS on daily bases.
As a team leader I manage the general logistics services and supervises the
materials and the personnel for effective and efficiency.
Arrange with the logistics company for proper delivery
System. Finally prepare comprehensive report on every transaction.




*Kaydel Comprehensive College, Ikorodu, Lagos. 2007

Job Description.
Taught Agric Science, Geography & Government
in senior secondary level and served as fore master
to SS1 and SS2 classes.

*St Augustine Secondary School (NYSC) Akwa Ibom State. 2005

Job Description.
Taught Geography & Social Studies.
Take students on field studies and tours on relevant issues

*Ministry of Land, Survey & Urban Development,Warri, Delta State. 2003 Planning Administration Department (SIWES)

Job Description.
Participated in ensuring that all site and building plans approved were
duly assessed and registered as well as involved in site inspection activities.

TRAININGS
Customer Appreciation and Satisfaction (Customer Care) by Kola Osinowo Head Customer Service, Nokia Nigeria.
Customer Service Training-Techniques of Attitude and Service by Margaret,
Head customer service unit Telecare Wireless Limited.

HOBBIES:
Reading motivational books, Sport and Traveling.

REFEREES
MARGARET A. IKPONG
Head Customer Care Service
Telecare Wireless Limited, Victoria Island, Lagos.
08033081570.

Mr. ANTHONY EGHORIETA.
Proprietor Holy Breed School
5 Deco Road Warri, Delta State
08051809500

Mr. PAUL EVUOYOMAH
Assistant Planning Director,
Ministry of Land, Survey & Urban Development.
Warri, Delta State.
08028326264.