CURRENT CUSTOMER SERVICE JOBS OVERSEAS

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CUSTOMER SERVICE JOBS - JOB TITLE: Support Specialist

RECRUITING COMPANY : NETSUITE

JOB DESCRIPTION :

The sales and service representative position is responsible to interface with customers via inbound email cases or telephone calls to address and resolve technical support requests for client products or services.

Responsibilities:

The principal responsibilities of this role are:

• Solve problems that may be unstructured and that may require reliance on conceptual thinking.

• Offer solutions to issues that are often non-standard/non-routine and require some clarification.

• Listen attentively to customer needs and concerns; demonstrate empathy.

• Clarify customer requirements; probe for and confirm understanding of requirements or problem.

• Meet customer requirements through first contact resolution. Minimize escalation to Tier-II support.

• Confirm customer understanding of the solution and provide additional customer education as needed.

• Maintain broad and technical knowledge of product and services.

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

• Prepare complete and accurate work and update customer file.

• Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.

• Effectively transfer misdirected customer requests to an appropriate party.

• Contribute ideas to resolve problems to better serve the customer and/or improve productivity.

• Participate in activities designed to improve customer satisfaction and business performance.

• Occasionally use decision-support tools to answer questions.

• Excellent written and verbal communication skills.

• Highly enthusiastic, positive minded, service oriented individual.

• Demonstrated troubleshooting skills

QUALIFICATION AND SKILL REQUIREMENTS:

A minimum of 2 years of call center (technical / customer) organization providing email and telephone support is required. Expert knowledge of Internet, browsers and web navigation is required.

Direct experience and knowledge of general accounting principles is a must. Knowledge of ERP, CRM (Siebel) and Web (ASP, HTML, SOAP, SCRIPTING, SQL, JAVA) products is a definite plus.

For SSR Japanese Speaking — Language proficiency level 1 & 2 (can speak, read and write in Japanese).

JOB LOCATION : Makati City, Philippines

TYPE OF JOB : Permanent

SALARY/BENEFITS : Not Specified

APPLICATION DEADLINE : Not specified

TO APPLY : Send your CV and covering email to manila_jobs@netsuite.com. Please quote “Customer Support: Support Specialist (Makati City)” in the subject line of your e-mail

CUSTOMER SERVICE JOBS - JOB TITLE: Data Support Analyst

RECRUITING COMPANY : NETSUITE

JOB DESCRIPTION :

• Will involve providing customers advice on the data management process, rationalizing data from multiple enterprise systems and extracting and merging the data into NetSuite.

• As Data Support Analyst you will be responsible in assisting customers with the import/export of data from enterprise systems into NetSuite.

QUALIFICATION AND SKILL REQUIREMENTS:

• Should have a Bachelor's Degree in Engineering, Computer Science or any IT-related course

• Experience with the data architecture and data formats of business applications (QuickBooks, Sage, Great Plains, Goldmine and Salesforce.com) is desirable but not mandatory.

• At least 2-3 years related experience in a BPO and/or IT industry

• Expertise in Data Management, Import/Export and has a good understanding of XML and CSV file formats

• Knowledge/Experience in any of the following - MS Access, MS Excel and SQL

• Strong analytical skills and must be detail-oriented

• Good interpersonal and customer service skills

• Excellent communication skills

• Open to working in graveyard shift

JOB LOCATION : Makati City, Philippines

TYPE OF JOB : Permanent

SALARY/BENEFITS : Not Specified

APPLICATION DEADLINE : Not specified

TO APPLY : Send your CV and covering email to manila_jobs@netsuite.com. Please quote “Customer Support: Data Support Analyst (Makati City)” in the subject line of your e-mail

JOB TITLE: Call Centre Team Leader

RECRUITING COMPANY : Y.P.A Ltd

Job Description : We are delighted to announce the recruitment of several team leaders to join our very well established and stable client in the heart of Nottingham. Due to expansion, my client has identified the need to recruit more Team Leaders into the business to offer each team member the support and coaching they require.

You must have a minimum of 2 years experience within a team leaders position have be able to drive and lead your team from the front.

Duties with include:

Identify individual performance issues within your team

Ensure team are working within the set business regulations and standards

Recruitment

Appraisals and 1-2-1’s

Training and development

Report writing

Work with other departments and team leaders for the greater good of the business

Be able to present reports and figures in business meetings

All ad hoc duties to support the function of a team leader

Disciplinary procedures

Manage escalated customer complaints

Call centre experience is a distinct advantage for this role but is not essential

This is a truly exciting opportunity that offers superb training, a great working environment and a place for you to excel, develop and nurture your skills further.

Please note this is a 35 hour week that will cover weekends and some evenings.

JOB LOCATION : Nottingham, Nottinghamshire,UK

TYPE OF JOB : Permanent

SALARY/BENEFITS : £17 - £19k + Bonus

DATE POSTED : 20/02/2009

APPLICATION DEADLINE : unspecified

TO APPLY : Send CV to cheryl@yparecruitment.co.uk

CUSTOMER SERVICE JOBS - TITLE: Visitor Experience Operations Manager

RECRUITING COMPANY : Science Museum

Job Description :

In this exciting, high-profile role, you will take the lead on all visitor-related issues, ensuring the quality of the visitor experience is of the highest standard. You will champion exemplary customer service and encourage your team to achieve sales targets, and plan and implement temporary exhibitions and a front-of-house volunteer programme. Maximising profits will also be an important part of your remit.

With a proven track record in customer service management, you will have strong sales skills and direct experience of managing staff in a commercial setting. You will understand the importance of providing a safe and secure environment for both people and the collections, and will have a solid background of managing budgets. An exceptional leader and motivator, you will use your excellent communication and organisational skills to take customer service at the ScienceMuseum to a new level.

JOB LOCATION : South Kensington, South West London ,UK

TYPE OF JOB : Permanent

SALARY/BENEFITS : £35,000 - £41,000 p.a. dependent upon skills and knowledge

DATE POSTED : 20/02/2009

APPLICATION DEADLINE : 09/03/2009

TO APPLY : Send CV to recruitment@sciencemuseum.org.uk

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