customer service exicutive

by Arti Mishra
(kolkata,W.B,India)

ARTI MISHRA


67, Tarafdar Para Road, 24-Pargans (North), Shyam Nagar- 743128
Contact Number : 091-033-25811243 (R) 9831446300 (M)
E-mail : mishraarti@rediffmail.com


Objective: To grow as an individual as well as an employee while participating actively in the positive growth of the organisation as a leading enterprise.


PROFESSIONAL EXPERIENCE:


Ø Development Credit Bank Ltd: (From April, 2006 till December 2009)

Designation: - Customer Service Executive

 Responsibilities: -

• Handling the banking operations entailing fund clearance, cash management, accounts, etc. to meet optimal service and efficiency levels.
• Establishing performance-oriented systems/procedures for execution of banking operations.
• Driving process improvement strategies to ensure maximum efficiency in different operations.
• Evaluating banking processes & procedures to locate & alleviate possible bottlenecks/frauds.
• Managing inward Cheque Clearance on a daily basis
• Providing Customer Service and support.
• Handling customer complaints
• Preparing Drafts/Pay orders/Transfers/Fixed Deposits
• Report Checking
• Process the home banking request/RTGS/NEFT
• Interaction with the walk in customers
• Resolving the customer’s Queries marked to the Branch from other branches and call centers.
• Marinating the records for the stock of the Branch which includes BC, DD, undelivered welcome kits, Debit Cards, ATM Pins Diverted to the Branch
• Processing A/C Opening Forms and dispatching them to the Back Office on a daily basis.
• Handling MICR Referrals on daily basis, which includes informing the customers about the discrepant inward clearance cheques coordinating the clearing division for clearing the cheques
• Selling CASA adding to the book size of the Branch along deepening the existing relationship and adding to the numbers.
• Maintaining portfolio of Customer and setting their profits.
• Handling regular customer queries and in charge of promotional offers & cross-selling of third-party product to the existing customers as Customer Liaison Officer.

Cash Management:
• Managing in-house cash of walk-in customers.
• Supervising & managing one cash-teller and cash deposition by collection agencies in different branches.
• Handling of cash-vault & cash register e.t.c.



 Indusland Bank Limited (From January 2005 to March 2006)

• Designation: - Marketing Officer

Responsibilities: -
• Calling Selling Savings and Current Accounts to both individuals and non individuals.
• Also Selling Fixed Deposit and Recurring Deposit, meeting Customer’s investment requirements.
• And also looking after ASSET Product, such as Home Loans, and Trade Loans.

 TECHNICAL EXPERIENCE: -

• Windows – MS Word, PowerPoint, Excel, Photoshop – 7, TALLY-7.2 (VAT),
• FACT & Different banking system (viz. Finacle)

 EXTRA CURRICULUM ACTIVITIES: -

• Participated in various Inter School debate competitions and won many prizes.
• Participated in Camp Training Conferences on Personality development workshops.
• Actively participated in Trade Fair, year 2002.



 EDUCATIONAL QUALIFICATION: -

• B.Com. Calcutta University, 2004.
• I.C.S.E. from West Bengal Board, 1999.
• I.S.C. from West Bengal Board, 1997.


 PROFESSIONAL QUALIFICATION: -

• AMFI MUTUAL FUND (Advisors Module) Passed in DEC- 2009
• Management in Aviation. From FRANKFINN, 2002
• Customer Care Relation. From Indian Institute of Professional, 2003.
• MBA. From ICFAI University, Undergoing Correspondence Course.

 PERSONAL DETAILS: -

• Date of Birth : 4th April 1982.
• Language Proficiency : : English, Hindi & Bengali.
• Hobbies & Interests : Listening to music and reading books.
• Father’s Name : Mr. Bimal Prasad Mishra