COMMERCIAL BANKING

by sangeeta arora
(new delhi,india)

SANGEETA ARORA D-54 E,1st floor
New Delhi- 110015.
Telephone:
99654770552
D.O. B. 14 - 10 ? 1980
E-mail-str_7980@yahoo.co.in
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Experience in Customer Service & Operations.
Over 4 years of experience in Customer services in the BPO sector. Proficient at maintaining cordial relationship with customers, ensuring quality and service norms to achieve customer satisfaction and business s retention. Adept at Client Relationship Management with deftness in understanding client's requirement and resolving their queries. Distinction of having worked with leading BPO companies like Convergys India (P) Ltd and WNS. Possess excellent interpersonal, communication and organisational skills with proven abilities in team management, customer relationship management and planning.

Objective:
To gain knowledge and utilize knowledge. I have always aspired to do my very best and thereby make a difference to every activity I get associated with. Whether it is in my academic pursuits or my stint in the industry.

Education:
B.Com (Pass) from Delhi University.
12th standard from D.T.E.A.school(janakpuri).
10th standard from Andhra school(janakpuri).

Work Experience:

Jan?2008-Till Date as I-Flex Solutions(Equinox)
Skip Tracing(Outbound)
Job Profile
Working as a Skip tracer for EMC (Mortagage Corporation),US process as a Sr.Process Associate,wherein we have to trace borrowers who are defaulter of home loan;Also intract wit Attorney?s/law offices.

August?2005- Dec?2007 at WNS.
Post Closing Auditor(Retrieval-Outbound)
Job profile-
Worked as a post-closing auditor for FMFC (First Magnus financial corporation) US process as an Sr.CCE, wherein we have to retrieve the Mortgage final documents from the Law offices. Also cross-trained for different process (Post Closing).






Jan 2004 ? April 2005 at Convergys India Services Pvt Ltd.
Customer Care Officer (Inbound)
Job Profile-
As a Card Activation Consultant for the Pilot Batch for American Express(Amex) at Convergys India Services Pvt. Ltd. I have assisted the Card members in Card activation or for further assistance direct them to the Customer Care. Being from the Pilot batch we were responsible for setting the evaluation parameters for Appraisals. From the inception the operations team had exceeded the expectations the client had from us. My present responsibility has taught me a good command over my spoken English and a better understanding of the customer expectation from the Company and the Clients from us.



Personal Details:


Marital Status : Married
Language : English, Hindi and Telugu
Interest : driving, traveling, social service.
Personal Qualities : Good inter-personal skills, analytical
and goal oriented.
Current Location : Delhi