CLIENT SERVICE EXECUTIVE

by AGBOLAGADE ADESIYAN
(LAGOS)

We are looking for a dynamic and self-motivated individual to fill the position of Client Service Executive.

JOB DESCRIPTION:

The candidate will have to provide customer satisfaction through support in creating and achieving business targets and achieve organizational goal and performance.

RESPONSIBILITIES:

* The candidate should be able to manage customer claims and ASC claims.
* Conduct NPS (net promoter score) surveys time to time and prepare reports for management
* VOC care: collect VOC of customers/Dealers and customers and report to manager.
* Manage and forward customers claims to ASC?s and follow up until claim closes.
* The candidate should be able to maintain system reports and analyze.
* The candidate will also have to provide training to CIC counsellors and allot jobs to counsellors and follow up until get final reports.
* Reply to customers? e mail on GCSC/GSFS.

QUALIFICATION:

* Young graduates(OND and more with good communication skills.
* 2 years of experience.
* Candidates should be proficient in the use of the computer, specially MSoffice (specially.xls)
* Knowledge of Net promoter Score (NPS) survey.
* The candidate should have analytical skills to analyze and prepare reports for management.
* Excellent communication skills with internal and external customers.
* Soft spoken and a good listener.

Please send us your salary expectations & your english resume in Word format at the following address: dafiks@yahoo.com